FAQ

1. What kind of products does ANIMElistic sell?

ANIMElistic specializes in selling trendy and fashionable anime merchandise. We offer a wide range of unique and high-quality products for anime enthusiasts, including SPYxFAMILY Rubber Keychains and Genshin Impact Collectible Figurines.

2. What is your return policy?

We have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that returns will need to be sent to the warehouse address, which we will provide you upon confirmation of return. Items sent back to us without first requesting a return will not be accepted. For more details, please refer to our Refund Policy.

3. How long does it take to receive a refund?

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

4. Do you offer exchanges?

Yes, we do offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. What is your shipping policy?

We will send the items within 5 days once your payment is completed. Please note that we do not guarantee delivery time on all international shipments due to differences in customs clearing time in individual countries. For more information, please refer to our Shipping Policy.

6. Can I cancel or return my order within the European Union?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our Refund Policy for more details.

7. What should I do if I receive a defective, damaged, or wrong item?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.

8. Are there any items that cannot be returned?

Yes, certain types of items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. We also do not accept returns on sale items or gift cards. If you have any questions or concerns about your specific item, please get in touch with us.

9. Who is responsible for the shipping fees for returns?

The buyer will be responsible for the shipping fees to return the items. If the items are damaged or lost during return shipping, the buyer will be responsible for the damage or loss.

10. How can I contact ANIMElistic for further assistance?

If you have any other questions or need further assistance, you can contact us at noreply.animelistic@gmail.com. We are here to help!

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, please contact us at noreply.animelistic@gmail.com. Please note that returns will need to be sent to the warehouse address, which we will provide you upon confirmation of return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. For more details, please refer to our Refund Policy.

Shipping Policy

We will send the items within 5 days once your payment is completed. We do not guarantee delivery time on all international shipments due to differences in customs clearing time in individual countries, which may affect how quickly your product is inspected. Buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into their country. The shipping cost does not include any import taxes, and buyers are responsible for customs duties.